LOGOMOVO · September 26, 2026
Refund Policy
This policy applies to paid LogoMovo subscriptions and one-time credit packs.
Scope
Starter, Pro, and Business are digital subscriptions billed monthly or yearly. They renew until canceled. The selected term and total appear at checkout.
Credit packs
Boost, Grow, and Scale are one-time purchases for subscribers and do not renew. If a pack payment is refunded in full or in part, the corresponding AI requests are removed from the account. Requests already used can leave a negative pack balance that future pack purchases first offset.
Requesting a refund
Email support@logomovo.com within seven days of purchase with the order email, order number, and a brief description. We aim to respond within three business days. This policy does not limit rights required by applicable law.
Used service and failures
For substantial AI usage, bulk exports, or abuse, we assess the request according to actual use and applicable law. If a paid capability fails, we will prioritize restoring access, extending service, or issuing a refund as appropriate.
Processing and cancellation
Approved refunds are returned by the payment provider to the original payment method; timing depends on the payment method. Canceling prevents the next renewal and normally keeps access through the current paid period. A refund request alone does not cancel the subscription; cancel it in your account or ask support to confirm cancellation.